Privacy policies
1. Introduction
At Sambiga, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use the Sambiga Market App and Sambiga Driver App.
By accessing or using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
2. Information We Collect
We collect information to provide you with a seamless experience on our platform while ensuring security and compliance. The data we collect falls into the following categories:
2.1 Information You Provide to Us
When you use Sambiga, you may provide us with:
• Account Information: Name, email, phone number, profile picture, and password.
• Business & Driver Details: For sellers and drivers, we may collect business registration details, tax identification numbers, vehicle information, and license verification.
• Payment Information: We process transactions through secure third-party payment providers (e.g., Stripe, PayPal, Orange Money, Moov Money, and others). While we do not store financial details, we collect payment confirmations to track purchases and payouts.
• Customer Support Data: Any communication you have with our support team, including messages, feedback, or dispute resolutions.
2.2 Information We Collect Automatically
When you interact with our platform, we collect:
• Device Information: Information about your device, operating system, app version, and IP address.
• Usage Data: How you navigate our app, search queries, interactions with features, and shopping behavior.
• Location Data (Optional): If enabled, we collect real-time location data to enhance services such as delivery tracking and ride coordination.
2.3 Information from Third Parties
To enhance our services, we may receive data from:
• Third-Party Sign-ins: If you log in using Google, Apple, or Facebook.
• Fraud Prevention Services: Background checks and verification for sellers and drivers.
• Marketing & Analytics Providers: To improve user experience, we use tools like Google Analytics and Meta Pixel to understand platform usage.
3. How We Use Your Information
We use your information to:
• Deliver our services effectively, including processing payments, fulfilling orders, and connecting drivers with customers.
• Enhance user experience by providing personalized recommendations and tailored search results.
• Ensure security and fraud prevention by verifying accounts, preventing unauthorized transactions, and maintaining a safe marketplace.
• Communicate with you, including sending transactional emails, important notifications, and promotional messages (you can opt out of marketing communications at any time).
• Comply with legal and regulatory obligations, such as tax reporting and fraud detection.
We only process your data when legally allowed, including:
• With your consent, when required (e.g., location tracking and marketing).
• To fulfill contractual obligations, such as completing a purchase or delivering a service.
• To comply with legal obligations, including fraud prevention and regulatory compliance.
4. How We Share Your Information
We do not sell your personal data to third parties. However, we may share your information in the following cases:
• Payment & Service Providers: We share necessary details with third-party payment processors (e.g., Stripe, PayPal, Orange Money, Moov Money) to process transactions securely.
• Drivers & Delivery Partners: When you place an order or request a ride, your relevant details (such as pickup/drop-off locations) are shared with the assigned driver.
• Compliance & Legal Authorities: If required by law, we may disclose user data to regulatory authorities, courts, or law enforcement agencies.
• Advertising & Analytics: If you have given consent, we share data with third-party advertising platforms to improve our marketing and customer engagement.
You can manage your data-sharing preferences in App Settings > Privacy Controls.
5. Data Security & Retention
We implement stringent security measures to protect your data, including:
• Data Encryption: Sensitive information is encrypted both in transit and at rest.
• Restricted Access: Only authorized personnel have access to user data, and access is granted on a need-to-know basis.
• Regular Security Audits: We continuously monitor and update our security systems to prevent breaches.
How Long We Retain Your Data
• We retain your data as long as your account remains active or as required for legal and compliance purposes.
• If you delete your account, your personal data will be permanently removed, except for information we must retain for regulatory reasons (e.g., financial transactions).
• You may request data deletion at any time (see Section 7).
6. Cookies & Tracking Technologies
Sambiga uses cookies and similar tracking technologies to improve functionality and user experience:
• Essential Cookies: Required for login sessions, account security, and core functionality.
• Analytics Cookies: Help us understand how users interact with our platform to improve our services.
• Advertising Cookies: Used for personalized promotions and offers (optional, based on user consent).
User Control:
• You can manage or disable cookies via App Settings > Privacy Preferences.
• Essential cookies cannot be disabled, but non-essential tracking requires explicit consent in compliance with GDPR.
7. Your Rights & Choices
Sambiga respects your privacy rights, including:
✔ Access & Portability: Request a copy of the personal data we store.
✔ Correction: Update incorrect or outdated information.
✔ Account Deletion: Permanently delete your account and associated data.
✔ Marketing Preferences: Opt-out of marketing emails and targeted ads.
✔ Location & Tracking: Enable or disable location sharing at any time.
To exercise your rights, contact our support team at: support@sambiga.com
8. Special Considerations
8.1 Children’s Privacy
• Users must be 18 or older to register as a seller or driver.
• Minors may use the platform to make purchases only with parental consent.
8.2 Compliance with Global Privacy Laws
Sambiga complies with the following regulations:
✅ GDPR (Europe): Full rights to data access, modification, and deletion.
✅ CCPA (California): Users can opt out of data sharing and request personal data removal.
✅ Other Local Laws: We update our policy based on regional privacy requirements.
9. Changes to This Privacy Policy
Sambiga may update this Privacy Policy periodically. We will notify you of significant changes via: Email notification and/or n-app alert
The most recent version is always available at: https://sambiga.com/privacy
10. Contact Us
If you have any questions about this Privacy Policy or need to request changes to your data, contact us at:
Email: support@sambiga.com
Website: https://sambiga.com
Final Notes
Sambiga is committed to providing a secure, transparent, and user-friendly experience while ensuring your privacy is respected. You remain in control of your data, and we are always here to help.